Reconciliation, settlement, and billing

View transaction status and reporting

The Peach Payments Dashboard and Console provide a transaction listing for monitoring and reporting.

Peach Payments sends you a monthly invoice that contains a list of all relevant transaction types and corresponding costs.

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To understand why payments are sometimes unsuccessful, see the Dashboard response codes section.

To reconcile this invoice, use your bank account information, website orders, and the Peach Payments transaction data, as described in this support article.

While signing up with Peach Payments, you confirmed two email addresses to which the below emails are sent. Please contact support to add or change any of these.

  • Technical assistance

  • Technical notifications for system status - sign up for notifications on status.peachpayments.com

  • Reconciliation emails

  • Invoice emails

For any finance-related queries, such as invoices, billing, settlement, and so on, please send an email to [email protected].

Settlement

Settlement is the payment of funds into your business bank account for the money collected from customers when they buy from your online business.

If you signed a merchant account agreement directly with a bank, for example, Absa, Nedbank, or FNB, you are using an ISO merchant account with that bank. If you didn't sign an agreement directly with a bank, you are most likely using a Peach Payments merchant account.

Independent Sales Organisation (ISO) merchant account

Nedbank

You should receive settlement on a daily basis from Nedbank. What you make online today should reflect in your bank account within normal bank clearing periods (typically one business day).

Absa

You should receive settlement on a daily basis (except Monday) from Absa. What you make online today should reflect in your bank account within normal bank clearing periods (typically two business days).

FNB

You should receive settlement on a daily basis from FNB. What you make online today should reflect in your bank account within normal bank clearing periods (typically one to two business days). The settlement cycle is dependent on what FNB has configured on your FNB profile.

Peach Payments aggregation merchant account

For Peach Payments aggregation merchant accounts, you are settled weekly. The payment is done to your bank account on Thursday for free, and you should see it reflect on Friday, depending on bank clearing periods.

FAQ

  1. When I log into the Peach Payments Dashboard or Console, why can't I see any transactions?
    After you've logged in, the Dashboard and Console display the current day's transactions. To view more transactions, ensure that you filter for the date range that you want to view.
  2. As an aggregation merchant, how do I know what amounts I have been settled for on a Thursday?
    Settlements on a Thursday are always for all transactions for the previous week, that is, Thursday to Wednesday.