View transaction status and reporting

The Peach Payments Dashboard provides a transaction listing for monitoring and reporting.

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To understand why payments are sometimes unsuccessful, see the Dashboard response codes section.

When signing up with Peach Payments, you confirmed two email addresses that Peach Payments sends the below emails to. Contact support to add or change any of these.

• Technical assistance
• Technical notifications for system status - sign up for notifications on status.peachpayments.com
• Reconciliation emails
• Invoice emails

For any finance-related queries, such as settlement, invoices, billing, and so on, contact [email protected].

Reconciliation

To learn more about reconciliation reports and how to generate them, see the Dashboard documentation.

Settlement

Settlement is the payment of funds into your business bank account for the money collected from customers when they buy from your online business.

If you signed a merchant account agreement directly with a bank, for example, Absa, Nedbank, or FNB, you are using an ISO merchant account with that bank. If you didn't sign an agreement directly with a bank, you are probably using a Peach Payments merchant account.

For details on when settlement occurs for specific banks, see this support article.

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Peach Payments might withhold settlement for various reasons, including outstanding FICA documents, suspected fraud, chargeback disputes, sudden spikes in transaction volumes, incomplete verifications, outstanding fees, and so on. These measures are in place to ensure a secure, trustworthy environment for all parties involved in the payment process.

Independent Sales Organisation (ISO) merchant account

Nedbank

You should receive net settlement (the balance of the total incoming amounts (for example, debits) less outgoing amounts (for example, refunds)) from Nedbank every day. What you make online today should reflect in your bank account in the usual bank clearing periods (typically one business day).

For example, Peach Payments settles all sales from today less any refunds or reversals paid today, tomorrow. Settlement for 31 January happens on 1 February.

Your bank statement should include a Nedlink DP <merchant number> line item, for example, Nedlink DP 2552555.

Absa

You should receive settlement from Absa every day (except Monday). What you make online today should reflect in your bank account in the usual bank clearing periods (typically two business days).

FNB

You should receive settlement from FNB every day. What you make online today should reflect in your bank account in two days (depending on bank clearing periods).

For example, Peach Payments settles all sales from Monday on Wednesday, and so on. Settlement for 31 January happens on 2 February.

Peach Payments aggregation merchant account

For Peach Payments aggregation merchant accounts, you receive free settlement for every payment method every day, excluding weekends and public holidays:

Peach Payments makes a single deposit for all your payment methods into your bank account on one day, and you should see it reflect in your bank account the next day, depending on bank clearing periods.

Peach Payments sends an email with each settlement processed which includes a link to the settlement reconciliation report to your reconciliation contact on the Dashboard. The email contains the total amount Peach Payments is settling, and a settlement summary that includes the transaction period, the deposit reference, and a payment method breakdown.

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To change the reconciliation contact, create a support ticket.

You can also download settlement reconciliation from the Dashboard.

Billing

Peach Payments sends you an invoice for the previous month in the first four business days of each month. The invoice contains a list of transaction types and corresponding fees.

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Payment is due by the 10th of each month.

In addition to the transaction types, the invoice uses the following terminology:

When reading your invoice, keep the following in mind:

• The invoice includes fees in the following categories:
  • Monthly fees, such as the payment method provisioning and tokenisation fees, don't generally change from month to month.
  • Acceptance fees are a percentage of the value of the transactions.
  • Transaction fees depend on the number of transactions. Certain payment providers charge transaction fees over and above the Peach Payments transaction fee. For example, for Payflex transactions, there are two transaction fee line items, one for the Payflex transaction fee (R4.00 in this example) and one for the Peach Payments transaction fee (R1.50 in this example).
• For card payments and PayPal, Peach Payments charges transaction fees for both ACK and NOK transactions, while for other payment methods, Peach Payments only charges for ACK transactions.
• Your invoice only includes line items for payment methods and services that you use. For example, your invoice includes SMS line items if you send SMS notifications for payment links.
• If you do not pay your Peach Payments invoice by debit order, your invoice email and the invoice itself include links that you can use to pay the invoice.

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• Quantity is either volume or value based. If the unit price on your invoice is a percentage, for example, 0.0295, the corresponding quantity is a monetory value. Otherwise, the quantity is volume based. The amount always equals the quantity multiplied by the unit price.
• Your invoice might call certain payment methods a different name, for example, on your invoice:
  • Masterpass is Scan to Pay.
  • 1ForYou is 1Voucher.

The following sample invoice, with fake transactions and fees, shows what line items you can expect on your invoice:

To verify the line item quantities listed on your invoice, use the Peach Payments Console as follows:

1. Log in to the Peach Payments Console.
2. In the left navigation menu, click Transactions.
3. Click Filter and select Date. In the options list, select is between and the first and last day of the invoice month. Click Apply.
4. Click Export CSV or Export XLS.
5. In the left navigation menu, click Home then click Export Transactions.
6. Check the export date for the export that you completed and click Download.
7. Enter a filename and click Save.
8. Open the export and compare the line items in your invoice to the exported transactions to verify that your bill is correct. For example, to find your EFTsecure payments, filter on PaymentMethod, then count and sum the resulting rows to verify your EFTsecure transaction and acceptance fees.

FAQ

1. When I log into the Peach Payments Dashboard, why can't I see any transactions? After you've logged in, the Dashboard displays the current day's transactions. To view more transactions, ensure that you filter for the date range that you want to view.
2. As an aggregation merchant, how do I know what amounts Peach Payments has settled me for on a Thursday? Settlements on a Thursday are always for all transactions for the previous week, that is, Thursday to Wednesday.