I've received a payment link, how do I pay

1. Click the payment link. A payment status page opens. Agree to the terms of service, if necessary, and click Pay now to make payment.

   

2. Fill in the required payment information and click Pay now to pay the invoice.

3. If the payment is successful, a payment successful page appears.

   📘

   If the payment link has expired, clicking the link opens a payment link expired page. You must request a new payment link to make payment.

   

I clicked "Pay now" in a payment link but ended up closing the checkout window; why is the payment link now in a "Processing" state

If you click the Pay now button in the payment link, you're taken to checkout. If you close the checkout browser window, or open more than one browser window at once, the payment link remains in the "Processing" state and the Pay now button remains active. Ensure that you pay once.

Why doesn't the Payment Links API support all the Checkout API parameters

Although Payment Links uses Checkout to collect payments, it features a standalone API that is not the same as the Checkout API. The Payment Links API supports the defaultPaymentMethod and tokeniseCard Checkout parameters, but does not support the other Checkout parameters, for example, forceDefaultMethod. If you'd like to see more functionality added to the Payment Links API, contact support.

I uploaded a bulk payment links CSV file; why am I receiving a Completed with errors message

If the status of the bulk payment file is Completed with errors, identify the errors as follows:

1. Click the bulk payment file row.
2. In the details panel that appears, download the error details TXT file and the CSV error file.
3. Review the error file to identify the rejected rows.
4. Review the error details file to understand the rejection reasons.
5. After fixing the issues described in the error details file by changing the error file, submit it for processing. This ensures the processing of all the rows in your original bulk payment links file.

📘

The CSV file must adhere to certain restrictions.

The plus sign disappears from mobile numbers in my bulk payment links CSV when I save it; what can I do

Some spreadsheet applications remove the leading plus sign (+) from numbers when you save a CSV file. The CUSTOMER_MOBILE and CUSTOMER_WHATSAPP columns require an international format that includes the plus sign (for example, +27123456789). Without it, the values might not be recognised correctly.

If your CSV loses the plus sign when you save it, use this workaround:

1. Prepare your CSV file with the correct data, including the plus sign in mobile and WhatsApp numbers.
2. Save the file as a .xlsx (Excel) file.
3. Rename the file extension from .xlsx to .csv.
4. Upload the renamed file in the bulk payment links flow.

How do I update the details of an existing payment link

Peach Payments doesn't allow modifications to existing payment links. To update payment details, cancel the current link and generate a new one with the revised information.